1. Introduction
Welcome to The Ice House Recreation Club Ltd (“we,” “us,” “our,” or “Company”). These Terms of Service (“Terms”) govern your access to and use of our website located at www.theicehouse.ae (the “Site”) and the services provided therein, including but not limited to private and personalized ice bath and sauna sessions (collectively, the “Services”). By accessing or using the Site or our Services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must immediately cease use of the Site and Services.
These Terms, together with our Privacy Policy, govern the entire relationship between you and The Ice House Recreation Club Ltd concerning your use of the Site and Services. The terms “you,” “your,” and “user” refer to any individual or entity using the Site or Services. These Terms describe your rights, obligations, and conditions upon which you may access and use our Site and Services.
2. Acceptance of Terms
By accessing, browsing, or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. We reserve the right, in our sole discretion, to modify, update, or replace these Terms at any time without prior notice. Such modifications will be effective immediately upon posting the updated Terms on the Site. It is your responsibility to review these Terms periodically for updates or changes. Your continued use of the Site or Services following the posting of any changes to these Terms constitutes acceptance of those changes.
3. Definitions
For the purposes of these Terms, the following capitalized terms shall have the following meanings:
- “Client” refers to any individual who registers for, books, or uses our Services.
- “Content” means any text, images, videos, audio, graphics, software, or other materials posted on or provided through the Site.
- “Sessions” refers to the reserved time slots for using the ice bath and sauna facilities.
- “User” refers to any person who accesses or uses the Site or Services, whether registered or not.
- “Account” means the user account created during the registration process that allows access to certain features of our Services.
4. Eligibility
To use our Services, you must meet the following eligibility criteria:
- Age Requirement: You must be at least 18 years old or the age of majority in your jurisdiction of residence, or with a parent or guardian present if below 18 years of age.
- Legal Capacity: You must have the legal capacity to enter into and form contracts under applicable law.
By using the Site and Services, you represent and warrant that you meet all the requirements listed above and that you will not use the Site or Services in a way that violates any laws or regulations. The Ice House Recreation Club Ltd reserves the right to refuse service, terminate accounts, or remove or edit Content at its sole discretion.
5. Services Description
The Ice House Recreation Club Ltd offers private and personalized ice bath sessions, along with combined ice bath and infrared sauna sessions, in our studio located in the UAE. Our studio comprises three private rooms, each equipped with top-of-the-line ice baths imported from Australia. Clients can use these facilities at their own pace, or they may request assistance from our trained personnel.
Types of Services:
- Ice Bath Sessions: Exclusive use of our specialized ice baths designed for optimal cooling and recovery.
- Combined Sessions: Users can book sessions that include both ice bath and infrared sauna experiences.
Additional Features:
- Personalized Assistance: Clients may opt for guidance and support from our on-site personnel to enhance their experience.
- Complimentary Beverages: We offer complimentary tea to enhance your wellness experience. We also offer the teas for a purchase.
- Juices: We offer cold-pressed juices for a purchase.
6. Account Registration
To access certain features and Services provided by The Ice House Recreation Club Ltd, you must register for an Account on our Site. The registration process requires you to provide accurate, current, and complete information about yourself as prompted by the registration form.
Account Information:
- Personal Information: Includes but is not limited to your full name, email address, contact number, and payment details.
- Security: You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your Account. You must immediately notify us of any unauthorized use of your Account or any other breach of security.
- Accuracy: You agree to update your Account information promptly to keep it accurate, current, and complete. We are not liable for any loss or damage resulting from your failure to provide accurate information or to keep your credentials secure.
Account Responsibilities:
- Usage: You may only use your Account for personal, non-commercial purposes unless you have received our express written permission.
- Compliance: You agree to comply with all applicable laws and regulations when using the Site and Services.
- Termination: We reserve the right to suspend or terminate your Account at our discretion if we suspect any violation of these Terms or any other illegal or unauthorized use of the Site and Services.
7. Booking and Reservations
Bookings for our Services can be made directly through the Site. The following terms govern your reservations:
Booking Process:
- Requirements: To make a reservation, you must provide certain personal information, including your name, contact details, and payment information.
- Confirmation: Upon receiving your booking request, we will send a confirmation email to the email address you provided. This confirmation email serves as your receipt and confirms your appointment details.
Scheduling:
- Availability: Reservations are subject to availability and will be allocated on a first-come, first-served basis. The Ice House Recreation Club Ltd reserves the right to cancel or reschedule any session if necessary.
- Pre-Booking: Clients are encouraged to book sessions in advance to secure their preferred time slots. Walk-in appointments may be possible but are not guaranteed.
Payments:
- Payment Methods: We accept various payment methods, including credit/debit cards and other forms of electronic payment as specified on the Site.
- Prepayment: Full payment is required at the time of booking. Your reservation is not confirmed until payment is successfully processed.
Cancellation and Modification:
- Rescheduling: Clients are allowed to reschedule their bookings up to 1 hour before the scheduled session.
- Cancellation: Cancellations must be made at least 24 hours in advance of the scheduled session. Cancellations made with less than 24 hours’ notice may result in forfeiture of the session fee.
- Company’s Right: The Ice House Recreation Club Ltd reserves the right to cancel or reschedule any session due to unforeseen circumstances. In such cases, clients will be offered an alternative date or a full refund.
Refund Policy:
- Eligibility: Refunds are available under specific conditions as outlined to the Client at the time of booking. Refunds will be provided at our sole discretion after reviewing the circumstances.
8. Payments and Fees
Payment Methods:
- Accepted Payments: We accept various methods of payment, including major credit cards and other electronic payments as indicated on our Site. All payments must be made in the currency specified during the booking process, which is typically UAE Dirhams (AED).
Pricing:
- Service Fees: The prices for our Services are displayed on the Site and may be subject to change at any time without prior notice. Prices are inclusive of all applicable taxes unless otherwise stated.
- Special Offers: We may offer discounts or promotional pricing at our discretion. These offers are time-limited and subject to specific terms and conditions.
Billing Information:
- Accuracy: You agree to provide accurate, current, and complete billing information. You authorize us to charge the provided payment method for the total amount of your purchase.
- Failed Payments: If your payment method is declined or otherwise cannot be processed, your reservation may be cancelled.
Refunds and Chargebacks:
- Policy: Our refund policy, as detailed in Section 9, applies to all transactions. Unauthorized chargebacks may result in the termination of your Account.
9. Refunds and Cancellations
Refund Eligibility:
- Full Refunds: Full refunds are available if cancellation is made at least 24 hours before the scheduled session.
- Partial Refunds: Partial refunds may be granted at our discretion for cancellations made less than 24 hours prior, depending on the circumstances.
- Non-Refundable: Sessions missed without prior cancellation notice are non-refundable.
Process:
- Request: Clients must submit a refund request via email to our customer service at contact@theicehouse.ae.
- Verification: All refund requests are subject to verification and approval by The Ice House Recreation Club Ltd.
- Timing: Approved refunds will be processed within 7-14 business days. The timing may vary based on payment method and financial institutions involved.
10. User Conduct
Conduct Guidelines:
- Respectful Use: Users must behave respectfully and responsibly while on the premises. Disruptive, abusive, or inappropriate behavior will not be tolerated.
- Prohibited Activities: Users shall not engage in activities that violate any laws, infringe on the rights of others, or hamper the enjoyment of services by other clients. This includes, but is not limited to, defamation, harassment, unauthorized recording, or the use of ice baths under the influence of drugs or alcohol.
Studio Usage:
- Damage: Users are responsible for any damage they cause to the property or equipment of The Ice House Recreation Club Ltd.
- Compliance: Users must adhere to all posted guidelines, rules, and staff instructions while using the facilities.
11. Health and Safety
Health Requirements:
- Physical Condition: Users should consult with a healthcare provider before using our Services, particularly if they have any pre-existing health conditions that could be affected by exposure to extreme temperatures.
- Self-Certification: By using our Services, you certify that you are in good health and capable of participating in the sessions offered.
Safety Measures:
- Guidance: Follow all safety instructions provided by our personnel and posted within the studio.
- Emergencies: In case of an emergency, alert our staff immediately.
Release of Liability:
- Waiver: By using our Services, you agree to release The Ice House Recreation Club Ltd from any claims or liabilities arising from injury, health issues, or other risks associated with the use of our facilities.
- Assumption of Risk: You acknowledge and accept the inherent risks involved in using ice baths and saunas.
12. Privacy Policy
Data Collection:
- Personal Information: We collect personal information that you provide during Account registration, booking, and usage of our Services, including but not limited to your name, contact details, payment information, and health information.
- Usage Data: We may also collect data on how you interact with our Site and Services, including IP addresses, device identifiers, and browsing history.
Your Rights:
- Access and Correction: You have the right to access and update your personal information by logging into your Account or by contacting us directly.
- Privacy Policy: Our full Privacy Policy, which provides additional details on our data practices and your rights, is incorporated herein by reference.
13. User Content
Submission of Content:
- Types of Content: Users may be allowed to submit reviews, comments, photos, and other content (“User Content”) through the Site or during sessions.
- Responsibility: You are solely responsible for the accuracy, legality, and appropriateness of all User Content that you submit.
License to Use:
- Grant of Rights: By submitting User Content, you grant The Ice House Recreation Club Ltd a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
- Moral Rights: You waive any moral rights you may have in the User Content to the extent permitted by law.
Prohibited Content:
- Inappropriate Content: You agree not to submit any User Content that is unlawful, harmful, defamatory, obscene, invasive of another’s privacy, or otherwise objectionable.
- Intellectual Property: You must not submit content that infringes on the intellectual property rights of third parties.
14. Intellectual Property
Ownership Rights:
- Company’s IP: All content and materials on the Site and Services, including but not limited to text, graphics, logos, images, and software, are the property of The Ice House Recreation Club Ltd or its licensors and are protected by copyright, trademark, and other intellectual property laws.
- Usage Restrictions: You may not use, copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any part of our intellectual property without our prior written consent.
User License:
- Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your personal, non-commercial use.
- Restrictions: This license does not allow you to make any collection, use, or derivative works of the Site or Services for any commercial purpose.
15. Third-Party Links
External Sites:
- Links: Our Site may contain links to third-party websites or services that are not owned or controlled by The Ice House Recreation Club Ltd.
- No Endorsement: The inclusion of any link does not imply endorsement by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
User Responsibility:
- Risks: You acknowledge and agree that The Ice House Recreation Club Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any third-party content, goods, or services available on or through any such websites or services.
- Due Diligence: It is your responsibility to review the terms and privacy policies of any third-party services you engage with.
16. Disclaimers and Limitation of Liability
Service Availability:
- “As-Is” Basis: The Site and Services are provided on an “as-is” and “as-available” basis. We make no warranties or representations about the accuracy, completeness, or reliability of the Site or Services.
- No Warranty: To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability:
- General Liability: In no event shall The Ice House Recreation Club Ltd be liable for any indirect, incidental, special, consequential, or punitive damages, whether under contract, tort, strict liability, or other theory, arising out of or in connection with the use of or inability to use the Site or Services.
- Cap on Liability: Our total liability to you for any and all claims arising under these Terms, whether in contract, tort, or otherwise, shall not exceed the amount you have paid to us for the use of our Services in the six (6) months preceding the event giving rise to the claim.
17. Indemnification
User Indemnity:
- Defense and Indemnity: You agree to defend, indemnify, and hold harmless The Ice House Recreation Club Ltd, its affiliates, and their respective officers, directors, employees, agents, and representatives, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorneys’ fees) arising from:
- (i) Your use of and access to the Site and Services;
- (ii) Your violation of any term of these Terms;
- (iii) Your violation of any third-party right, including without limitation any intellectual property, property, or privacy right; or
- (iv) Any claim that your User Content caused damage to a third party.
- Cooperation: You agree to provide The Ice House Recreation Club Ltd with such assistance as we may reasonably request in connection with any indemnity claim.
18. Governing Law and Dispute Resolution
Governing Law:
- Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which The Ice House Recreation Club Ltd operates, without regard to its conflict of law provisions.
Dispute Resolution:
- Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof shall first be attempted to be settled through good faith negotiations between you and The Ice House Recreation Club Ltd.
19. Modifications to the Terms
Right to Modify:
- Updating Terms: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Site.
- Notification: We will provide notice of any significant changes to these Terms on our Site or through other communications channels. It is your responsibility to review the Terms regularly for any updates or changes.
Continued Use:
- Acceptance: Your continued use of the Site and Services following the posting of any changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must discontinue use of the Site and Services.
20. Miscellaneous
Severability:
- Invalid Provisions: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be deemed modified to the extent necessary to make it valid and enforceable.
Entire Agreement:
- Complete Terms: These Terms, along with any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and The Ice House Recreation Club Ltd concerning your use of the Site and Services.
No Waiver:
- Waiver Enforcement: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of any provision of these Terms will only be effective if in writing and signed by an authorized representative of The Ice House Recreation Club Ltd.
Assignment:
- Transfer of Rights: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at our discretion.
21. Contact Information
Customer Support:
- Inquiries: For any questions about these Terms, please contact us at contact@theicehouse.ae
